Privacy Policy

Last updated: 17 July 2026

[email protected] | rairegroup.com

Raire Group Pty Ltd ("Raire", "we", "us", "our") is committed to protecting the privacy of all individuals who interact with our website, programs, services, and communications. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

By using our website, purchasing any program or service, or interacting with us in any way, you consent to the practices described in this Privacy Policy.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where we interact with individuals in the European Economic Area (EEA) or United Kingdom, we also comply with the General Data Protection Regulation (GDPR) and UK GDPR as applicable.

1. Who We Are

Raire Group Pty Ltd is a recruitment training and mentorship company based in Sydney, Australia. We operate the website at rairegroup.com and deliver programs including ACADEMY, ECOSYSTEM, ELITE, masterclasses, webinars, digital products, and speaking and consulting services.

For privacy enquiries, you can contact us at:

Raire Group Pty Ltd

Email: [email protected]

Website: rairegroup.com

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services and communicate with you. The types of information we collect include:

2.1 Information you give us directly

• Full name and contact details (email address, phone number, location)

• Business name, role, and industry

• LinkedIn profile URL

• Payment information (processed securely by our payment processors — we do not store card details)

• Information provided in program applications, intake forms, and onboarding questionnaires

• Communications you send us via email, contact forms, or direct messages

• Feedback, testimonials, and survey responses

• Content you share within program communities or group sessions

2.2 Information we collect automatically

• IP address and approximate location

• Browser type, device type, and operating system

• Pages visited on our website, time spent, and navigation paths

• Referral source (how you arrived at our website)

• Cookie and tracking data (see Section 8 for our Cookie Policy)

• Email open rates, click-through rates, and engagement data from our email communications

2.3 Information from third parties

• Data from payment processors (transaction status and amounts, not card details)

• Information from social media platforms if you interact with our content or connect with us via LinkedIn, Instagram, or other platforms

• Data from third-party tools we use to deliver our programs (such as CRM platforms, email marketing tools, and course hosting platforms)

3. How We Use Your Personal Information

We use your personal information only for purposes that are legitimate, necessary, and proportionate. These purposes include:

3.1 Delivering our services

• Processing your enrolment, payment, and access to programs

• Delivering live sessions, pre-recorded content, resources, and community access

• Communicating with you about your enrolment, progress, and program details

• Providing customer support and responding to enquiries

• Facilitating one-to-one coaching sessions (ELITE)

3.2 Business operations

• Maintaining accurate records of transactions and enrolments

• Processing and reconciling payments

• Managing our CRM and program administration

• Conducting internal reporting and program improvement

3.3 Marketing and communications

• Sending you information about our programs, events, and offers that may be relevant to you (where you have consented or where permitted by law)

• Sharing client results, testimonials, and case studies (with your prior consent)

• Re-marketing to website visitors who have shown interest in our services (via cookies and pixel tracking)

• Sending our newsletter, training content, and educational communications

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at [email protected].

3.4 Legal and compliance

• Complying with our legal obligations under Australian law

• Enforcing our Terms and Conditions

• Responding to legal requests or proceedings

• Protecting the rights, property, or safety of Raire, our clients, or others

4. Legal Basis for Processing (GDPR — EEA and UK Clients)

Where the GDPR applies, we rely on the following legal bases to process your personal information:

• Contract: processing is necessary to deliver the program or service you have purchased

• Legitimate interests: processing is necessary for our legitimate business interests, such as fraud prevention, improving our services, and direct marketing to existing clients, where those interests are not overridden by your rights

• Consent: where we ask for your consent, such as for marketing communications or the use of your testimonial in promotional material

• Legal obligation: where processing is required to comply with applicable law

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. How We Share Your Personal Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

We may share your information with the following categories of third parties, strictly for the purposes described in this Policy:

5.1 Service providers

• Payment processors (such as Stripe) to process transactions securely

• Email marketing platforms (such as ActiveCampaign, Mailchimp, or similar) to send program communications and newsletters

• CRM platforms to manage client relationships and program access

• Course and community hosting platforms to deliver program content

• Video conferencing platforms (such as Zoom) to deliver live sessions

• Website analytics providers (such as Google Analytics) to understand how our website is used

• AI tool providers (such as Anthropic) where program delivery involves AI-assisted tools

All service providers are required to handle your information in accordance with our instructions and applicable privacy law. We conduct reasonable due diligence to ensure third-party providers maintain appropriate data security standards.

5.2 Legal and regulatory

• Law enforcement, courts, or regulators where required by law or legal process

• Our professional advisers (lawyers, accountants) under obligations of confidentiality

5.3 Business transfers

In the event that Raire is acquired by, merges with, or transfers its assets to another entity, your personal information may be transferred as part of that transaction. We will notify you prior to any such transfer where reasonably practicable.

6. International Data Transfers

Raire is based in Australia. Our service providers may be located in other countries, including the United States and Europe. Where we transfer your personal information outside Australia, we take reasonable steps to ensure that it receives a standard of protection comparable to the Australian Privacy Principles.

For EEA and UK clients, we ensure that any transfer of personal data outside the EEA or UK is subject to appropriate safeguards, such as Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms.

7. How We Store and Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS) across our website and platforms

• Access controls limiting who within our team can access personal information

• Secure password management and two-factor authentication where available

• Regular review of our security practices

Despite our efforts, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security and are not liable for any unauthorised access that occurs despite our reasonable security measures.

7.1 Retention

We retain your personal information for as long as is necessary for the purposes described in this Policy, or as required by law. Specifically:

• Client records and transaction data: retained for 7 years from the date of the last transaction (as required under Australian tax law)

• Program access records: retained for the duration of your program access plus 2 years

• Marketing data: retained until you unsubscribe or request deletion

• Application data (for declined applicants): retained for 12 months then securely deleted

When we no longer need your information, we will securely delete or de-identify it.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyse usage, and deliver relevant marketing.

8.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device and remember your preferences or actions over time.

8.2 Types of cookies we use

• Essential cookies: necessary for the website to function, such as maintaining your session when you log in. These cannot be disabled.

• Analytics cookies: help us understand how visitors interact with our website (e.g. Google Analytics). Data collected is aggregated and anonymised.

• Marketing and re-targeting cookies: used to show you relevant ads on other platforms based on your visit to our website (e.g. Facebook Pixel, Google Ads). These require your consent.

• Functional cookies: remember your preferences to improve your experience (e.g. language, region).

8.3 Managing cookies

You can control and manage cookies through your browser settings. You can also opt out of specific tracking by:

• Google Analytics: visit tools.google.com/dlpage/gaoptout

• Facebook/Meta Pixel: adjust your Ad Preferences in your Facebook account settings

• General opt-out: visit optout.aboutads.info or youronlinechoices.com

Please note that disabling certain cookies may affect the functionality of our website.

9. Your Privacy Rights

Depending on where you are located, you may have certain rights in relation to your personal information.

9.1 All clients (Australian Privacy Principles)

• Right to access: you may request access to the personal information we hold about you

• Right to correction: you may request correction of inaccurate or incomplete information

• Right to complain: you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

9.2 EEA and UK clients (GDPR rights)

In addition to the above, if you are in the EEA or UK you have the following rights:

• Right to erasure (right to be forgotten): request deletion of your personal data, subject to legal retention obligations

• Right to restriction: request that we limit the processing of your data in certain circumstances

• Right to portability: receive your personal data in a structured, machine-readable format

• Right to object: object to processing based on legitimate interests or for direct marketing

• Right to withdraw consent: where processing is based on consent, withdraw it at any time

• Right to lodge a complaint with your local supervisory authority

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days (or within any shorter period required by applicable law). We may need to verify your identity before processing your request.

10. Third-Party Websites and Links

Our website and program materials may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any third-party website you visit.

Third-party platforms used in our programs (such as LinkedIn, Zoom, CRM providers, and AI tools) operate under their own privacy policies. We recommend reviewing the privacy policies of those platforms directly.

11. Children's Privacy

Our programs and services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a person under 18 without appropriate consent, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last updated" date at the top of this Policy

• Post the updated Policy on our website at rairegroup.com/privacy

• Where required by law or where changes are significant, notify you directly by email

Your continued use of our website or services after any update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Raire Group Pty Ltd

Email: [email protected]

Website: rairegroup.com

We will acknowledge your enquiry within 5 business days and aim to resolve it within 30 days.

Complaints

If you are not satisfied with our response to a privacy complaint, you may contact the relevant authority:

• Australia: Office of the Australian Information Commissioner (OAIC) — oaic.gov.au — 1300 363 992

• EEA: your local Data Protection Authority (find yours at edpb.europa.eu)

• UK: Information Commissioner's Office (ICO) — ico.org.uk — 0303 123 1113

IMPORTANT NOTICE

This Privacy Policy has been prepared for general business use and does not constitute legal advice. Raire Group Pty Ltd recommends that this Policy be reviewed by a qualified Australian privacy lawyer before publication to ensure compliance with all applicable laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the GDPR where applicable.

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